Refund policy

🔄 Return & Refund Policy – ZainMarts

Hum apne har customer ki satisfaction ko first priority dete hain. Agar aapko product mein koi masla ho, to neeche diye gaye terms ke mutabiq aap return ya refund claim kar sakte hain.

✅ Return Conditions:

  1. Return Timeframe:

    • Product receive hone ke 24 ghantay ke andar return ka request WhatsApp ya email ke zariye bhejna zaroori hai.

  2. Unboxing Video:

    • Har return ya claim ke liye parcel kholte waqt ki clear unboxing video required hai.

    • Video ke bagair return/refund accept nahi kiya jaye ga.

  3. Eligible Reasons for Return:

    • Wrong item received

    • Product damaged on delivery

    • Product missing from the parcel

    • Expired product (if applicable)

❌ Not Eligible for Return:

  • Product used ya khula hua ho

  • Customer ki ghalti se product galat order kiya gaya ho

  • Bina unboxing video ke koi complaint

💰 Refund Process:

  • Agar return approve ho jaye, to aapko 3-5 working days mein refund transfer kar diya jaye ga.

  • Refund payment JazzCash / Easypaisa / Bank Transfer ke zariye ki jaye gi.

  • Aap chahein to replacement bhi choose kar sakte hain instead of refund.

📞 Return/Refund Request Kahan Bhejein?

  • WhatsApp: 0347-0854548

  • Email: thezainmarts@gmail.com

  • Message mein apna order number, issue detail, aur unboxing video bhejna zaroori hai.

⚠️ Important Note:

  • Har product ko dispatch se pehle proper seal aur verification ke sath bheja jata hai.

  • Humara maqsad customer trust ko barqarar rakhna hai — is liye har genuine issue ka solution 100% diya jata hai.